Water trouble? Start here.
Main breaks and leaks don’t keep office hours — and neither does our emergency line. Here’s exactly who to call, any time.
Call the office, Monday through Friday. The lobby and drive-thru are open 8:00 a.m. to 12:00 p.m.
Our emergency leak line, answered after 3:00 p.m. on weekdays. Call or text any time the office is closed.
Call us right away if you see:
- Water running across a road, yard or field — a possible main break
- A leak at your meter or anywhere on your line
- No water, or unusually low pressure
- Discolored water from your taps
For discolored water, call the office at (812) 649-4901 or call/text the after-hours number at (812) 686-2328. Improvement-project construction can stir up temporary discoloration; your water remains in compliance with all drinking water regulations.
Planned work & boil orders
During the system improvement project, crews occasionally need to shut lines down to tie in new mains. Planned work, boil orders and hydrant flushing are all announced through REACH Alert — so sign up and you’ll always know first.
Sign up for REACH Alert.
REACH Alert is a free service that lets us immediately share important information about waterline breaks, boil orders, hydrant flushing and construction progress in your area — and anything else that may impact your water.
- Visit reachalert.com and select Sign Up / Log In
- When prompted for a network, choose “REO Water”
- Follow the on-screen instructions and add your preferred contact information
- Choose how you want to hear from us — phone call, text or email